People say that to err is human, but we believe some mistakes must not be made at any cost. Especially when it comes to your customer service CV.

From selecting the wrong layout to skipping relevant references and submitting a 3-page-long CV, these mistakes negatively impact your CV.

And, it is an open secret that submitting a resume that is full of errors can seriously lower your chances of getting that job, if not devastate them wholly. But people tend to make them even so. Maybe because they are not attentive enough? What if you are among those innocent people too?

To help you avoid committing such errors, we have put together some expert tips you must follow at all costs. Doing so will ensure that your CV helps you land your dream job in no time.

So, let us dive right in!

Tailor A Gripping Customer Service CV With These Tips

Choose A Layout:
Many people do not pay enough attention to this part, which is why they have to wait weeks or even months to secure a job. Choosing a layout won’t take more than a few minutes, but the result will be truly promising. Most resumes are tailored in reverse chronological order of portions, including your work and academic experience.

You can make your CV look organized by listing your most recent position first and the previous positions in descending order. You can also add dates to let the employer know you are serious about your work.

But if you are finding no time to choose a layout, let alone write a complete resume, we suggest hiring a professional CV writer. Not only the expert will write a compelling CV for you, but you will also have possession of a professionally-made CV. What is more to ask?

Write Your Header:
Your header must include your name, email address, contact number, or basically any information that your recruiter can use to contact you. So, if your employer likes your application, they will find your contact information easily.

In this section of your customer service CV, you must also add a personal summary. Include who you are as a person, and what job position you are seeking. Keep it precise, more like a phrase rather than a paragraph. By doing so, you will make sure that you highlight your capabilities and expertise. Your personal summary might look like a job title in print.

Write A Professional Summary:
This section gives a run-through of the material you have listed in your application. It must include your professional skills, the knowledge you have, or any certifications that you possess. 

List Your Achievements:
To complement the above-given section, we advise you to list your outstanding professional achievements right after your professional summary. There is no hard and fast rule as to how many points you should include in this section. But in our opinion, adding less than 5 points is better to make it easier for the employer to scan.

Include Work Experience:
Next up, you should add all the relevant employment positions that you have served. This will present your hiring managers with a full catalogue of your experience. List all your work experience.

For each entry, make sure to write the job title, start and end dates, company name, and a brief description of your responsibilities. If you cannot grasp how to write a compelling CV for yourself, we suggest you get help from any online job application writing service provider.

Include Education Experience:
After your work experience, it is wise to let your hiring manager know about your education experience as well. So, make a list starting from the last degree you pursued and go all the way back to your school. For each, list the title of your pursued degree, the name of the institute from where you got it, and the dates you attended.

Include Industry Skills:
In this section, you must include a bulleted list of your soft and hard skills. Soft skills are your personality traits. Whereas hard skills revolve around applicable techniques as well as technical knowledge. Some of the industry skills that can complement your customer service CV include communication, product knowledge, strong conflict resolution abilities, etc.

Include Language Skills:
If you are multilingual, then consider listing your language skills in your resume too. Although this section is optional, it will highlight that you are able to communicate with clients from other countries, too. If you are going to add your language skills to your application, then make sure to add your fluency and proficiency in non-native languages, too.

Share Hobbies Or Interests:
This is also an additional section for you to add if you have too much white space in your resume. You can add a gripping paragraph or bullet points to let your recruiter know about your interests and hobbies. In this section, you can list community group involvement, research, learning foreign languages, and travelling to suit your position.

Add Relevant References:
If your job listing asks for professional references, then you can list them within your resume. For each reference, add their name, job title, as well as their contact information. It is better to get permission from your references before you list them on your document. And make sure to list their preferred email addresses and contact numbers. But if your hiring manager does not ask for references, you can let them know you can provide them if they need them.

Proofread Your Work:
And with all these steps completed, you will have a compelling CV in no time. But before you submit it, take some time to review it for grammar or spelling mistakes. A lot of people, in their hurries, forget to check their email addresses or contact information. As a result, the hiring managers cannot reach them, even if they want to.

One of the major responsibilities of a customer service role is to predict solutions to their client’s issues. Think of your employer as your client. Proofreading your application enables you to offer them precise information and reliable and well-presented product quality. A customer service role requires attention to detail and presentation. You can list these skills to make your CV ATS-friendly and demonstrate them by designing your application.

Wrapping It All Up

And that is a wrap! We truly understand that securing a job is tougher than it sounds. But if you want to win the competition, you need to have an excellent application to catch your employers’ attention and stand out from the rest of the crowd.

By reading this blog, you will know how to tailor a perfect customer service CV for yourself. Before you go, here is a quick recap for you.

• Keep your application as brief as you can, and choose a perfect layout.
• Include your work and education experience.
• Don’t shy away from listing your achievements and skills.
• List your interests as well as hobbies.
• Add relevant references, and don’t forget to proofread your work.